South & Mid Wales

Property Care Services

Call to Book a Survey on 01633 504859  or Book Online

Local Branch

Rentokil Property Care
334 Woodside Way
Springvale Ind Est
Cwmbran, Gwent
NP44 5BJ
01633 504859

South and West Wales

About the Branch

Local knowledge is an integral part of the South & West Wales Rentokil property care and our colleagues are proud of their 60 years of experience in damp proofing and treating woodworm and timber decay (such as dry and wet rot) across Cymru.

With such a wealth of local knowledge and expertise we can help solve any property care issues from Aberystwyth, Cardigan and Carmarthen to Brecon, Merthyr Tydfil and Penarth. We provide high quality service, delivering targeted, innovative solutions to rising damp, wood-boring beetles and wet and dry rot, supported by the resources of a national company.

Areas We Cover across De Cymru

The South and West Wales branch of Rentokil Property Care
  • Cardiff
  • Swansea
  • Newport
  • Aberyswyth
  • Merthyr Tydfil
  • Cwmbran
  • Port Talbot
  • Llanelli
  • Brecon
  • Carmarthen
  • Fishguard
  • Neath
  • Aberaeron
  • Pontypfidd
  • Abergavenny
  • Bridgend

Branch Manager

Belinda Helme - Branch Manager - Rentokil Property Care

Belinda Helme

I have worked for Rentokil Property Care for over 20 years in a variety of roles. With 15 years surveying experience. I am currently managing South West England & South Wales. Working as a team, our focus is to provide a high quality professional service to our customers.

Name: Belinda Helme
Job Title: Branch Manager
Qualifications: CSRT and CSSW

Differences between Dry and Wet Rot

The vital difference between dry rot and wet rot is the amount of moisture needed within the timber to allow growth. The term ‘Dry Rot’ would suggest no moisture, but in fact a minimum moisture content of about 20% is needed for dry rot to flourish. It’s often found in hidden voids such as the underside of wooden floors, beneath stairs & roof trusses – as it likes warm, damp unventilated areas. Wet rot is limited to very damp wood or plaster with a moisture content of at least 50% and will remain confined to that wet area. The high moisture content required for wet rot is often a result of defective plumbing, gutters or downpipes. We offer professional diagnosis of the type of rot affecting a property, and will tailor a solution to protect it from further damage. All our rot treatments carry a 30 year guarantee.

Our expertise in St. David’s, Carmarthen, Pontypridd, Neath and surrounding areas

Two-thirds of the Welsh population live in and around the three major South Wales cities of Swansea, Newport and Cardiff, which has a long and diverse history of continual redevelopment, giving rise to a mix of property types across the region.

South and West Wales has a temperate oceanic climate. The communities of Swansea, Port Talbot, Cardiff and Newport experience a milder climate than the mountains and valleys inland. However this same location leaves them exposed to heavy rain-bearing winds from Atlantic depressions: figures from the Met Office make Swansea the wettest city in Britain. If excess damp from these heavy rains passes through the fabric of a building it can lead to structural damage and timber decay from rising or penetrating damp and rot.

Flooding, in particular surface water (flash floods) and coastal flooding can be issues along the South Wales coastline. May 2014 saw torrential rain fall on already saturated ground lead to damaging floods in Penarth, Leckwith, Barry, Cwmbran, Neath and Port Talbot. Coastal Carmarthenshire, Swansea, Neath and Port Talbot are also susceptible to potential coastal flooding from tidal surges, bolstered by strong Atlantic depressions. According to ‘1 in 6 properties in Wales are at risk from flooding.’

Many months after flood waters have dissipated and properties have been repaired, moisture levels in timbers (those hidden within a structure in particular) can still be high enough for damage to occur from dry rot.

What is Damp Proofing?

Damp proofing is a general term covering several different methods used to keep excess moisture out of a building. Damp proofing treatments help to prevent water being absorbed through walls or floors and entering interior spaces of a property. If damp were to pass through the fabric of walls or floors it could lead to structural damage and timber decay (such as dry or wet rot) within the building. We provide an extensive inspection by a qualified surveyor who will diagnose the extent and type of dampness - providing recommendations on the most effective ways to treat the damp problem affecting a property.

Why Woodworm is a problem

Woodworm is the every-day name for hungry larvae of wood-boring beetles. Adults lay eggs in cracks in wood and the larvae (woodworm) burrow deep into it and feed, making a maze of tunnels over several years. They will happily eat away at wooden floors, furniture and timbers and if left untreated, can seriously weakens wooden beams in a property which can lead to structural failure of the timbers.

Spotting the early signs of woodworm is important; allowing a qualified surveyor to complete a woodworm survey assessing the extent of any problem, the type of woodworm involved and recommending the most effective, targeted treatment to eliminate the pest before it can spread any further through the property.

The parks and open spaces of South Wales, such as Roath and Trelai Parks in Cardiff or Singleton Park in Swansea, could offer harbourage to wood-boring beetles. Garages, garden sheds and lofts across Fishguard, Neath, Aberyswyth and Cwmbran could also unknowingly, shelter powder post or common furniture beetles. The larvae (woodworm) of these insects can cause serious damage to wooden timbers if left untreated. However our skilled, experts know how to identify and effective treat any woodworm problems.

Certificated Surveyors in Remedial Treatment

Damage caused by the ingress of water may not be immediately obvious, only coming to light after several months or years. Our Property Care specialists hold the Certificated Surveyors in Remedial Treatment (CSRT) accreditation and have the expertise and experience to identify the causes, and offer solutions for woodworm, damp & rot issues. Our effective treatments offer minimal disruption to your property and family, with the peace of mind of 30 year guarantees on our rising damp, fungal decay and woodworm treatments.


Huw Jones - Damp, Woodworm & Rot Surveyor

Huw Jones

I have worked for rentokil property care for over 5 years. I currently cover Swansea, Cardiff, Newport and the South West. Our focus is to provide a high quality professional service to our domestic and commercial customers.

Name: Huw Jones
Job Title: Surveyor

Customer Reviews

Rising Damp Treatment

"The service was fine, you did everything that you were supposed to."
  Rating 10/10
- Newport

Woodworm Treatment

"Good service, gentleman came and did the work. Did everything courteously. We have had no problems."
  Rating 9/10
- Neath
Rising Damp Treatment

"You would have trouble improving on the service as it was excellent. The gentleman that came was very professional and accommodating in terms of explaining the work to me and the guy that carried out the work as well he was excellent and told us what he was doing.

The administration side was also very good. I paid my bill then I got my certificate. Excellent Service."

 9 out of 10 stars
- Port Talbot

Rot Treatment

"It was just a job well done"
  Rating 10/10
- Newport

Rising Damp Treatment & Plastering

"Everything in general, plenty of information, person did a good job."
  Rating 10/10
- Newport

Woodworm Treatment

"General advise given when I phoned staff were helpful. The lads who attended explainted everything, I asked twice they explained twice."
  Rating 10/10
- Monmouth

Rising Damp Treatment & Plastering

"The work was done very satisfactorily, the technician who came round was lovely."
  Rating 10/10
- Carmarthen