Complaints Procedure
At Rentokil Insurance we aim to give our policyholders good customer service at all times.
However, if for any reason we do not meet your expectations and you are not entirely happy with the service you receive from us, we want to hear from you.
Contact Us
Please call us on 01342 332 560 to discuss your complaint and how we can help to resolve it quickly.
For more serious complaints you can contact the Manager of Rentokil Insurance at the address shown below:
Rentokil Insurance Limited
Garland Court
Garland Road
East Grinstead
West Sussex
RH19 1DY
We will acknowledge your complaint within 5 business days, giving you the name of the person dealing with this matter.
If an investigation is necessary we will endeavour to give you a full reply within 4 weeks.
If after 4 weeks we have not resolved your complaint, we will explain why and tell you when we expect to provide a decision.
The Financial Ombudsman Service
If after 8 weeks we have not provided you with a final decision or if your complaint is not resolved to your satisfaction, you may be able to refer the matter to the Financial Ombudsman Service (FOS).
The FOS is an independent body, providing a service to help settle disputes between Financial Services providers and their customers. The Ombudsman’s decision is binding upon us, but you are free to reject it without affecting your legal rights.
Where a final response is issued, we will send you an information leaflet explaining how to refer your case to the FOS or you can contact them direct at the following address or via their website.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR