Quality and Environment
Quality and Environment
ISO 9001:2008 certificate
Rentokil Pest Control UK Division’s original Quality Management System ISO 9001:2000 registration was first obtained in 1993 and was limited to the Pest Guard Plus Service, then during 2008 we obtained ISO 9001:2000 Quality registration / certification to cover the whole of the UK business. This new registration assures all customers using Rentokil Pest Control Services that all services / products form part of the new registration.
The accreditation process was broken into two halves, the first being the assessment of the RPC Quality Management Systems and internal operating procedures / documentation.
The second stage was a series of detailed audits by the external ISO assessors. The reviews also included the unique RPC Basingstoke training facility which assesses the practical knowledge of our technicians at various stages of their employment. During the intense audits, over sixty of our colleagues were interviewed which ranged from technicians through to the Managing Director.
During the audits, the assessors commented on how impressed they were with all the RPC colleagues they interviewed. They were amazed at the amount of work which had been completed in five months, as it normally takes companies eighteen months to achieve registration.
As a result of everybody’s commitment and hard work we were delighted that we had passed the second stage and that we were now registered to the ISO 9001:2000 Quality Standard for the whole of the UK Pest Control operations.
We also updated all of our ISO 9001:2000 QMS processes / procedures to adhere to the new ISO 9001:2008 QMS standard requirements which were released in November 2008 and we have now been awarded the ISO 9001:2008 certificate.
Now Rentokil Pest Control UK Division have this prestigious accolade, all our staff from the technicians to the main board will further ensure we drive the Quality Management Systems continuous improvements throughout the business, maintaining the highest quality of service to our customers and all internal colleagues.