Hotels

Our range of solutions for the hospitality industry reduces the risk of encounters with unwanted pests, protecting your reputation and brand. Whatever the size and complexity of your business, we focus on helping you with industry-leading solutions for every area of your premises to prevent pests and deal with any infestations encountered, including bed bugs and cockroaches, rodents, flies and stored product insects.

At Rentokil, our team of experts, including a dedicated scientific team, understand that each area in your hotel has different requirements and needs appropriate and tailored solutions. Using our Integrated Pest Management approach, we can help you to comply with all legislative standards and any audit requirements.

We have been helping UK hotels and hospitality businesses for over 90 years to protect their premises and reputation from pests. The treatments and solutions we offer your business are all carried out by British Pest Control Association (BPCA) certified specialists.

Bed bugs and other biting insects pose the biggest recurring pest threat in hotel accommodation. All hoteliers are at some risk from an infestation, but especially those with a large number of international travellers or guests that move frequently between accommodation. Bed bugs are impossible to prevent as they are brought in by unsuspecting guests in luggage and clothing, as well as via employees, external contractors, laundry services, neighbouring properties, second hand or antique furniture. 

Once in a hotel environment they can also be carried around in bedding and furniture or crawl from room to room through small gaps or crevices in walls, doors or floors - following the route of electrical wiring or pipes. Adjacent rooms on the same floor and those on floors above and below can then quickly become infested, as the bed bugs population spread in search of food.

Early detection using bed bug monitors, eagle-eyed house-keeping staff (trained to spot the first signs of bed bugs) and innovative solutions (such as Rentokil's chemical-free heat treatment for insects) help to ensure that bed bugs are detected and treated swiftly so they do not spread to other bedrooms and areas of your premises.

Businesses in the hospitality sector are expected to actively control pests under both food safety law and health and safety law. There is a duty of care to provide a safe environment on the premises for employees, customers, contractors and other people (CIEH, 2009). For kitchen and restaurant areas there is specific legislation regarding food safety with broad requirements for preventing contamination by pests under general hygiene and sanitation practices to prevent contamination of food.

Pests such as mice, rats, flies and cockroaches can pose a high risk for hoteliers of spreading disease in the kitchen, restaurant and  dining areas. We are experts in understanding the implications of  food safety legislation, which regulates businesses handling and serving food – as set out by the Food Standards Agency, HACCP regulation and monitoring, as well as EU Regulations 852/2004, 853/2004 and 854/2004.

Proactive pest control is essential in these areas and will be expected by environmental health inspections.

Rentokil offers a wide range of solutions and treatment services to deter and control pests depending on your business’s pest control needs. These include:

• Rodents: the PestConnect system of connected devices;
• Cockroaches: spraying, gelling, controlled atmosphere treatment (CAT);
• Bed bugs: Entotherm heat treatment, insecticide sprays, and pheromone traps;
• Flies: Lumnia fly control units, Rentokil Fly Box, insecticide spray and fly screens; and
• Stored Product Insects: Entotherm heat treatment, fumigation, controlled atmosphere treatment (CAT), insecticide spray.

• Internal - other areas like sports facilities or back-of-house areas are at lower risk of pest infestations, but will be included as part of our regular servicing plan and inspections.
• External –bird deterrence and proofing against rodents and other wildlife will be included  in our service to treat and prevent pest problems in your grounds and gardens.