customer-care

Property Care Services

Call to Book a Survey 0800 0121 437  or Book a Survey Online

Guarantees

Don't take our word, take our guarantee.

From our humble beginnings in the 1920s to present day, we has never stopped providing the highest quality of treatments to all of our customers. 

Our experience within the property preservation industry and our extensive history provides proves that we have outlived our guarantees several times over meaning you can be sure we know what we are doing. 

What if something goes wrong?

Whether our work is under guarantee or not, if you feel dissatisfied in any way with the service you have received, we want to hear from you. We pride ourselves on a high level of customer satisfaction but on rare occasions things sometimes go wrong.

So if you feel you’ve cause for complaint, contact the branch who handled the work for you and explain why you are dissatisfied.

Guarantee Claims

On the rare occasion that our treatment hasn't worked and its guaranteed, we will send one of our technicians to rectify the problem. To make a claim regarding your guarantee, simply contact your local office whose address can be found on the survey report documents.