East Anglia

Call to Book a Survey 01842 845522  or Book a Survey Online

Local Branch

Rentokil Property Care
1 Howlett Way
IP24 1HZ
01842 845522

Call to book a survey on 01842 845522

Norfolk Property Care

About the Branch

We are a dedicated professional property care team, working throughout East Anglia. The mix of expertise and local knowledge ensures a quality service for our customers throughout Ipswich, Cambridge, Lowestoft, Bury St. Edmunds, Saffron Walden, Thetford, Felixstowe and beyond.

We regularly deal with the most common property care issues such as rot, damp and woodworm. Backed by the resources of a national company, we provide quality property care services, tailored to the needs of our customers, from residential and housing associations to universities, hospitals and a variety of other businesses. 

Contact Us

Areas We Cover across Norfolk & Suffolk

The East Anglia branch of Rentokil Property Care covers:
  • Ipswich
  • Cambridge
  • Lowestoft
  • Bury St. Edmunds
  • Saffron Walden
  • Felixstowe
  • Norwich
  • Great Yarmouth
  • King's Lynn
  • Dereham
  • Swaffham
  • Downham Market
  • Thetford
  • Newmarket
  • Mildenhall
  • Ely

Branch Manager

Mark Kirk - Branch Manager - Rentokil Property Care

Mark Kirk

I have just completed 20 years with Rentokil, the last 10 as a Branch Manager, and there's not much in the realm of damp and decay I have not encountered! I have always taken pride in delivering the finest customer service whilst providing value for money.

Name: Mark Kirk
Job Title: Branch Manager
Qualifications: CSRT and CSSW

What is Damp Proofing?

Damp proofing is a general term covering several different methods used to keep excess moisture out of a building. Damp proofing treatments help to prevent water being absorbed through walls or floors and entering interior spaces of a property. If damp were to pass through the fabric of walls or floors it could lead to structural damage and timber decay (such as dry or wet rot) within the building. We provide an extensive inspection by a qualified surveyor who will diagnose the extent and type of dampness - providing recommendations on the most effective ways to treat the damp problem affecting a property.

Property Care expertise throughout Norfolk and Suffolk

East Anglia has a mix of coastal towns and cities, from Southwold and its historic pier to the thriving port of Felixstowe. Urban areas include Norwich and Ipswich, smaller towns and cities include Bury St Edmunds, Ely, Lowestoft and Great Yarmouth. Much of the area is still rural in nature with villages surrounded by agricultural land. Parts of East Anglia are characterised by the flatness of the land, consisting of fenland and reclaimed marshland. Water plays a significant role in the fenland and broadland landscapes, the area is among the driest in the United Kingdom, yet low-lying land and easily eroded cliffs in areas such as Felixstowe, Lowestoft and King’s Lynn, make them vulnerable to the sea and coastal flooding.

Many months after flood waters have receded, damp may not be visible in a property, yet moisture levels in timbers may remain high enough to sustain wet or dry rot. This can lead to structural damage through timber decay.

Ipswich is one of England's oldest towns and took shape in Anglo-Saxon times (7th–8th centuries) around Ipswich dock. Parts of the ancient road plan still survive in its modern streets. Norwich has a wealth of historical architecture, with the medieval period represented by the 11th-century Norwich Cathedral and 12th-century castle. Most of the medieval buildings are in the city centre, examples of medieval architecture include Dragon Hall, built in about 1430, and The Guildhall, built 1407–1413. The 19th century saw an explosion in Norwich's size and much of its housing stock, as well as commercial building in the city centre is a mix of Georgian and Victorian. Elm Hill is a historic cobbled lane in Norwich with many buildings dating back to the Tudor period.

Buildings of any age, style, period or size can be exposed to the risks of wood boring insects, wood rotting fungi or rising damp. These types of problems can affect the structure of the property and tend be more prevalent in older buildings, such as Medieval, Victorian and early 20th Century dwellings or those that have been refurbished or re purposed over time. Unfortunately, the damage caused by these problems is not always immediately obvious. 

Differences between Dry and Wet Rot

The vital difference between dry rot and wet rot is the amount of moisture needed within the timber to allow growth. The term ‘Dry Rot’ would suggest no moisture, but in fact a minimum moisture content of about 20% is needed for dry rot to flourish. It’s often found in hidden voids such as the underside of wooden floors, beneath stairs & roof trusses – as it likes warm, damp unventilated areas. Wet rot is limited to very damp wood or plaster with a moisture content of at least 50% and will remain confined to that wet area. The high moisture content required for wet rot is often a result of defective plumbing, gutters or downpipes. We offer professional diagnosis of the type of rot affecting a property, and will tailor a solution to protect it from further damage. All our rot treatments carry a 30 year guarantee.

Why Woodworm is a problem

Woodworm is the every-day name for hungry larvae of wood-boring beetles. Adults lay eggs in cracks in wood and the larvae (woodworm) burrow deep into it and feed, making a maze of tunnels over several years. They will happily eat away at wooden floors, furniture and timbers and if left untreated, can seriously weakens wooden beams in a property which can lead to structural failure of the timbers.

Spotting the early signs of woodworm is important; allowing a qualified surveyor to complete a woodworm survey assessing the extent of any problem, the type of woodworm involved and recommending the most effective, targeted treatment to eliminate the pest before it can spread any further through the property.

Parks and open spaces across Norfolk and Suffolk (such as Midsummer Common in Cambridge or Chapelfield Gardens – one of 23 in Norwich), could offer harbourage to wood-boring beetles. Lofts, cellars, garages and garden sheds in Newmarket, Thetford, Swaffham and Ipswich could also unknowingly, shelter powder post or common furniture beetles. The larvae (woodworm) of these insects can cause serious damage to wooden timbers in properties if left untreated. However our skilled, experts know how to identify and effective treat any woodworm problems.

Certificated Surveyors in Remedial Treatment

Our team of professionals are Certificated Surveyors in Remedial Treatment (CSRT) and have the knowledge, expertise and resources to deal with any property care issues. Specialist technicians are on hand to respond quickly throughout East Anglia, to help keep your home free from woodworm, rot and damp. All our rising damp, fungal decay and woodworm treatments carry a 30 guarantee for your peace of mind.


Andy Green - Damp, Woodworm & Rot Surveyor

Andrew Green

I've worked for the company for 9 years. Rentokil is a long standing and recognised company and it is a pleasure working for them. We offer the highest quality of work to all of our customers.

Name: Andrew Green
Job Title: Surveyor

Customer Reviews

Woodworm Treatment

"Service was brilliant from the survey, always being helpful. The technician, Matt, was brillant and was from Colchester I beleive."
  Rating 10/10
- Norwich