Property Care Survey

Survey Report Details

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Rentokil Property Care Survey Report

Whether you have called Rentokil Property Care for a damp, woodworm or wood rot survey, our qualified surveyor will provide you with an easy to understand report outlining the findings and suggested solutions for your problem.

Delivered to you within 72 hours of the survey of your property, the report will present observations and recommendations in a clear and concise manner. If there is any work necessary, this will also be detailed along with a quote for the treatment.

What to Expect From Your Survey

Outside the Property

The survey will begin with the surveyor inspecting the outside of the property. The roof, chimney and brickwork will be inspected from ground level for any signs of damage. The existing damp proof course will be examined, along with any high ground levels or other potential issues. Ladders or scaffolds will be not be required, unless this has been previously agreed upon.

As external joinery can be subject to natural weathering, this may need to be examined also. This will only be neccessary if the joinery appears to be allowing rainwater to penetrate the building.  Outbuildings, fences, gates and furniture are not inspected.


Once the surveyor has finishing inspecting the exterior of the property, they will then inspect the inside of the property also. The survey will look for any signs of timber damage, or issues with condensation, rising and penetrating damp.


Any signs of condensation or mould growth will be examined, along with ensuring the property is adequately ventilated. The surveyor will look for any evidence of rising or penetrating damp on the ground level of the property, and if applicable, basement areas also.

The cavities of cavity walls to assess the need for remedial cavity wall tie repairs.



  • The surveyor will inspect visible surfaces of fixed joinery timber, and any exposed structural timbers. This includes floors and timber in the roof space. The timber will be inspected for any evidence of a woodworm infestation, or signs of rot.
  • Timber floors will be inspected, where possible, by lifting loose floorboards or trapdoors. To avoid damage, any wood block, strip, laminate or other decorative flooring, including fitted carpets, will not be lifted.
  • The surveyor is not obliged to inspect those areas of the property that are covered, unexposed or are not readily accessible. Furniture or floor coverings should be moved prior to the surveyors arrival. Floorboards should be lifted beforehand, if this is an area that needs to be inspected.  
  • If safe to do so, a full roof inspection will be undertaken if the surveyor can access the roof void using crawl boards. Roof timbers can be inspected but a suitable access trap must be available

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Things to Note

  • If there are areas of the property with major defects which cannot be inspected, this will be listed in recommendations for further investigation.

  • The surveyor can inspect a sub floor area. Prior to the surveyor's arrival, furniture and carpets must be moved.

  • Internal readings will be taken for humidity, temperature and dew point. A moisture meter is also used to aid diagnosis and provide physical evidence to the report. Moisture profile readings on internal wall surfaces are used to aid in the assessment of rising or penetrating damp. Panelled, tiled or dry lined areas cannot be inspected.

  • Cold spots and cold bridging can be identified through the use of a thermal imaging camera. A thermal imaging camera helps spot differences in temperature on surfaces. This will help the surveyor to understand the cause of any issues with condensation or mould growth.

  • Rentokil Property Care can provide an air quality monitoring system. An air quality monitor device is suitable for properties with severe condensation issues. The device uses sensors to report on diagnostics such as temperature and humidity levels. The surveyor can then use the findings to manage and prevent condensation issues.

  • When instructed, our surveyor can locate wall ties with a metal detector and will drill holes externally or internally, as appropriate, to carry out a visual inspection of existing wall ties using optical instruments. External holes will be refilled. However, there are no assurances that this will match the existing masonry.

  • If areas are not accessible at our first visit, we will be pleased to re-inspect at a later date when the area is accesisble. Additional costs may be incurred if further visits are required.

What is Included in the Survey Report?


After the survey, the surveyor will send the client a detailed report within 72 hours. In the report, the surveyor will details the findings of the survey, detailing any property defects that were found.

The report may include diagrams and images if the surveyor feels this will help support the findings.

Proposed Treatments

If the survey reveals that any remedial work is required, the surveyor will detail this in the report. The surveyor will outline the problems found, along with a proposed treatment plan with a quote for all repairs. This can range from simple solutions to more extensive remedial treatments.

Severe problems often require a degree of plaster work or joinery to remove or replace affected areas. If this is the case, the report will detail a step by step guide of what work is required.

How to Prepare for a Property Survey

There are some steps you can take to ensure the survey goes as smoothly as possible:

  • Notify the surveyor if there has been any change to your contact details
  • If you have pets, do your best to keep them away from the area that the surveyor needs to examine
  • If possible, provide a nearby parking space.
  • If possible, loosen carpets if the surveyor needs to inspect the floor.
  • Remove any furniture from the areas that need to be inspected, if possible to do so.