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Rentokil Pest Control UK Complaints and Customer Service

For over 100 years we have protected properties across the UK from pests

All local technicians are highly trained and qualified pest controllers

Innovative and unique treatments that resolve pest problems effectively

Rentokil Pest UK Complaint Process

How to Submit a Rentokil Pest Control UK Complaint

At Rentokil Pest Control UK, we are committed to delivering first-class service to every customer. However, if our service or team has not met your expectations, we want to know so we can make it right.

We take all feedback seriously and maintain a transparent, structured complaint resolution process to ensure your issue is investigated and resolved promptly.

Contact the Rentokil Customer Complaints Team

If you wish to log a complaint about our pest control services or staff, you can reach our dedicated UK Customer Care team directly through the following channels:
Phone: 0808 163 1487
Email: [email protected]
Hours: Monday – Friday, 8:30 AM – 5:00 PM

The Rentokil UK Customer Complaint Process

To give you complete peace of mind, here is how our Customer Care team manages, investigates, and resolves every complaint:

  • 1. Logging & Assignment - Your complaint is recorded, validated, and assigned to a dedicated local manager immediately.

  • 2. Investigation (Within 48 Hours) - A manager begins a formal investigation into the issue within 48 hours of your report.

  • 3. Resolution & Follow-Up (Within 10 Days) - Our Customer Care team actively tracks the investigation and contacts you to confirm a complete resolution within 10 business days.

  • 4. Escalation Hierarchy - If your issue remains unresolved, it is automatically escalated up through our senior management hierarchy until a satisfactory outcome is reached.

  • 5. Quality Check - Two weeks after your complaint is closed, you will receive an automated follow-up email to ensure you remain satisfied with the resolution.

Frequently Asked Questions

  • How do I log an official complaint with Rentokil Pest Control UK?

    You can log an official complaint by calling the Rentokil UK Customer Care team at 0808 163 1487 or emailing [email protected].

  • How long does Rentokil take to respond to a complaint?

    Initial investigations begin within 48 hours of receiving your complaint. The Customer Care team aims to provide a full update and confirmation of resolution within 10 business days.

  • What happens if I am not satisfied with the resolution?

    Unresolved complaints are escalated through Rentokil's regional and executive management teams to ensure a fair and thorough review.

Further Information

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+448081631487

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