Rentokil Property Care UK Complaint Process

At Rentokil Property Care, we strive to deliver the highest standard of damp proofing, timber preservation, and structural repair services. If you have a concern regarding work carried out or feel our service did not meet your expectations, we want to address and resolve it as quickly as possible.   We maintain a transparent, step-by-step complaints procedure to investigate your concerns and ensure a fair resolution.

If you have an issue with recent works, surveys, or service, you can log a complaint through any of the following options:

Contact your local branch directly using the phone number provided on your paperwork.

Send details of your complaint directly to [email protected].

To ensure your issue is dealt with efficiently, we follow a structured escalation process:

Step 1: Initial Contact & Branch Review:  Contact your local branch (via the number on your paperwork) or call our central team at +448083018423. We endeavour to respond to your initial inquiry within 2 working days.

Step 2: Branch Manager Escalation: If your complaint requires further investigation, it will be escalated to your local Property Care Branch Manager, who will review the matter and respond within 5 working days.

Step 3: Head Office Review: If you feel your concern has not been satisfactorily resolved by the local branch manager, you can escalate your case directly to Head Office by emailing [email protected].

We aim to resolve all complaints internally. However, if we cannot reach an agreement, you have access to independent third-party dispute services:

As proud members of Which? Trusted Traders, if a complaint remains unresolved through our internal procedure, you may refer the matter to the Dispute Resolution Ombudsman: 
Which? Ombudsman
Phone: 0117 456 6032
Website: trustedtraders.which.co.uk

For unresolved technical complaints regarding property care work, you may contact our industry trade association, the Property Care Association (PCA):
PCA Phone: 0844 375 4301
Email: [email protected]
Website: www.property-care.org

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  How do I report a complaint about Rentokil Property Care work?

  You can call your local servicing branch using the number on your paperwork, call Central Customer Services on +448083018423, or [email protected].

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  How quickly will Rentokil Property Care respond to my complaint?

  Our team aims to provide an initial response within 2 working days. If escalated to a branch manager, a response will be provided within 5 working days.

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  What can I do if my Rentokil Property Care complaint is not resolved?

  If your complaint cannot be resolved internally, you can escalate technical matters to the Property Care Association (PCA) or take the matter to the Dispute Resolution Ombudsman via Which? Trusted Traders.